Returns
At VALSAM, we carefully pack and check every order before dispatch.
Returns are accepted only if the product arrives damaged. We do not accept returns or exchanges for change of mind, incorrect selection, colour preference, or any other reason.
To request a return for a damaged product:
- Please contact us within 24 hours of delivery.
- A full-frame, uncut opening video of the package is required as proof of damage.
- The video should clearly show the package being opened from its original sealed condition and the damaged product.
- Please share clear photos of the damaged product along with the opening video.
- Requests without the required opening video may not be accepted.
Refund / Replacement
Once we receive and verify the damage claim, we will assess the issue and confirm whether the order is eligible for a replacement or refund.
If a refund is approved, the eligible amount will be refunded to the original payment method. Refund processing will be initiated within 5–7 business days after approval, and the time taken for the amount to reflect may vary depending on the payment provider or bank.
Important
VALSAM is not responsible for damage caused after delivery due to improper handling, water exposure, chemicals, perfume, or normal wear and tear.
For any return-related assistance, please contact us at valsamshop@gmail.com with your order number and the required proof.
Contact: valsamshop@gmail.com
